Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview

The EHR Analyst and Training Specialist will be an integral member of the EHR team. As the EHR Analyst they will provide real time support to clinicians and business staff, help work through technical and operational issues, offer superior service and responsiveness to internal customers and work with vendors and members of the EHR team to facilitate fixes/solutions/enhancements to the system. As the Training Specialist they will update user guides, forms, tip sheets, and training materials and assist with system upgrades and test scripts.

Salary Range: $70,000-85,000 commensurate with experience

Duties and Responsibilities:

Develop, maintain, and present role-based training modules that meet the needs of the organization
Evaluate effectiveness of current training processes and identify areas for improvement
Develop and revise courses using appropriate tools
Collaborate with EHR analysts, Clinical Documentation Trainers, and EHR Manager to ensure staff are receiving adequate training
Handle production problem/issues resolution for clinical users
Play a key/lead role in the overall support and optimization of the EHR
Provide ongoing support for physician offices including troubleshooting and problem resolution.
Monitor system activities, identifies issues, resolves problems, and appropriately escalates issues to manager or vendor
Serve as the point of contact for EHR corrections for Providers and Administrators.
Responsible for maintaining a high level of customer satisfaction with end users
Provide reliable tracking mechanics for changes to the EHR
Maintain accurate records of all contacts made and results of inquiries.
Assist clinical and technical analysts researching functionality for new enhancements
Work with Training to update support and maintenance documentation
Provide key knowledge on the development and implementation of standardized, streamlined clinical content
Serve as an information liaison to facilitate communication between clinical providers, technical and operational teams
Lead and/or participate in clinical and functional design sessions and/or workgroups with multidisciplinary teams
Participate in validation testing of new design/build and provide implementation support
Assist in the implementation, design, build, test and maintenance of systems to support clinical and/or financial processes
Assist in EHR build requirements when opening new sites
Contribute to tasks and projects as assigned by management as necessary to help in the development of application test strategies and plans
Effectively communicate the status of tasks/projects and ensure timely and quality delivery of all deliverables
Other duties as assigned

Education Qualifications:

Bachelor Degree in Health Information Management, or related field, preferred.
2+ years of EHR/EMR systems training experience
Teaching experience with knowledge of adult learning principles

Professional Qualifications:

Minimum two years’ experience with Avatar or with another EHR system strongly preferred
Must possess excellent written and verbal communication skills
Must be able to communicate well with clinical staff
Ability to understand and interpret clinical and technical concepts/requirements
Knowledge of behavioral/mental health/clinical workflows required
Self-reliant individual with strong multitasking skills
Experience with medical billing and office operations a plus
Must have excellent follow through and attention to detail
Ability to work under pressure and prioritize work appropriately in a changing environment

Workplace Environment:

Sitting 70-75% and Standing 25-30%.
Bending, twisting, kneeling, stooping or crouching when appropriate, on occasion.
Lift, carry, push or pull up to approx. 30 pounds (supplies, etc.)

Competencies:

Strong attention to detail and commitment to quality.
Solid Interpersonal skills with the demonstrated ability to develop and maintain productive relationships.
Demonstrate initiative and exercise good judgement (e.g, in starting tasks, asking questions, identifying and discussing problems, ability to structure own work, stay on task).
Ability to prioritize and adapt to changing priorities.
Shows passion for our business, clients, and values.

What we offer:

Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.

For full-time employees, we offer:

HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
Dental insurance (Delta Dental)
Vision insurance (EyeMed)
Short-term and long-term disability insurance
Company-paid life insurance
401(k) plan available two months after start date
Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.