Description

Job Summary:

The Informatics Specialist provides operational, technical, and administrative support to the Clinical Informatics Department. This role assists with EHR-related tasks, technology troubleshooting, data entry, end user support, training logistics, and workflow documentation. The Informatics Assistant works closely with the Clinical Informatics Nurse Manager to ensure smooth operation of clinical systems, timely resolution of issues, and positive user experience for clinical and non-clinical team members.

The typical schedule is Monday–Friday, with occasional after-hours, weekend, holiday, or on call responsibilities based on project and organizational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as a point of contact for basic EHR and clinical software questions.
Assist users with password resets, account access, basic navigation, and routine troubleshooting
Document and triage issues to the Informatics Manager or IT department as appropriate.
Provide friendly, timely, and clear support to staff and providers.
Assist with system configuration tasks such as building user profiles, updating provider lists, updating access levels, or maintaining dictionaries.
Support data entry, validation, and cleanup activities.
Help maintain documentation related to workflows, training materials, and updates.
Prepare training materials, sign in sheets, guides, and instructional resources.
Assist with new hire onboarding by setting up user accounts, scheduling training, and providing system orientation.
Support informatics projects by gathering information, preparing documents, updating tracking sheets, and coordinating meetings.
Serves as a member of the EHR Steering Committee.
Participate in workflow reviews and document current state and future state processes.
Assist in testing new features, system upgrades, or configuration changes and document findings.
Help maintain communication logs, meeting minutes, and project updates.
Communicate with software vendors to ensure system performance, advocate for enhancements, and resolve issues.
Assist with distributing announcements, upgrade notices, tip sheets, or alerts to staff.
Work collaboratively with IT, Quality, Nursing, and other departments to support technology initiatives.
Other duties may be assigned and are subject to change with or without prior notice.

Professional Requirements:

Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
Comply with Hillsboro Health’s Corporate Compliance Plan, Code of Conduct, and all required training.
Complete assigned daily duties in a timely and organized manner.
Assist with departmental or organizational projects as needed, including reassignment to other units when necessary.
Maintain personal competence through ongoing education, required training, and participation in departmental meetings.
Work independently, manage time effectively, and perform duties under pressure or time constraints.
Support additional tasks and projects assigned by the Clinical Informatics Nurse Manager or designee.
Follow safe work practices and report unsafe equipment, system failures, or environmental concerns.
Maintain professional appearance, behavior, and communication.
Support department managers and supervisors with EHR modifications and end user support.
Uphold PHI privacy and security standards at all times.
Excellent communication skills are essential.
Completes and maintains all required education and/or training requirements.
Comply with HIPAA regulations and always maintains patient confidentiality.
Follows and maintains all lawful safety, health requirements, and regulations, and follows protocols for required protective equipment (PPE).
Promptly reports safety issues, job-related injury, or illness, near misses, etc. in SafetyZone.
Follows Hillsboro Health Standards of Behavior.

Requirements

Education and/or Experience:

Proficient with use and troubleshooting of clinical software.
Must have a solid foundation and understanding of computers and technology.
Familiarity with EHR systems (CPSI/Oracle CommunityWorks experience is a plus).
Experience in a healthcare setting is preferred but not required.
Experience in Clinical Informatics/Information Technology is preferred.

Certificates and Licenses:

None

Physical Demands:

Physical demands of the position, including vision, hearing, repetitive motion, and environment are required. A separate document will be provided upon hire, during annual evaluation process, and upon request. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

CORPORATE COMPLIANCE

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health’s Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows whether to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.