Position Summary: Assist EHR Team in the development, design, documentation, training, implementation, and reporting within the EMR system and associated applications.

Responsibilities of Position:

Expert in the understanding of the eClinicalWorks including practice management and electronic medical record, its functionality, features, associated interfaces, clinical applications, databases and third party applications.
Provide analysis, automation and improved workflow solutions to the medical, clinic support and other support staff based on analysis of end-user clinical and business requirements, problems, workflow, procedures, and systems.
Develop end-user documentation tools such as protocols, policies and procedures, manuals / guides, video’s, etc. that support and allow for highly effective training programs.
Provide end-user training programs across medical, clinic support and other support departments. Identify, train, and mentor team of EHR “super-users” across the organization.
Identify and develop efficiencies and uniformity with regard to capturing structured data, order sets, clinical rules engine, clinical decision support tools, alerts and health outcomes data.
Develop business, clerical quality and outcomes reporting that support strategic, operational and population-based information and metrics.
Primary relationship establishment and maintenance with EHR vendor, interface application vendor, third party application vendors and community health information exchange providers / partners.
Project planning and EHR optimization, development of workflow efficiencies, compliance and quality reporting objectives.
Ability to learn various organizational applications, such as RIS/PACS, electro diagnostics, and other applications as required.
Other duties as assigned by manager.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills & Experience Necessary:

Experience in providing application design, integration, documentation development, training and support within clinical setting.
Ability to produce end-user documentation and develop and deliver highly effective training programs across a large span of professional to include physicians and mid-level providers, clinical and support staff.
Understanding of clinical and business process and workflow with the ability to observe and offer technical support and automation.
Strong analytical, problem solving and project management skills.
Strong verbal, written communication and interpersonal skills.
General working knowledge of office equipment, including computer, fax, and multi-line phone system.
Working proficiency with Microsoft Word and Excel programs.
Medical Terminology preferred
General office skills, including strong typing skills.

Required Education

Associate’s degree in business, technology, education or related healthcare field and 2 years related experience in a clinical setting preferred.

Working Conditions:

Minimal/moderate physical effort
Works in seated position, in front of a computer screen long periods of time
Regular fine hand manipulation
Requires some lifting usually not in excess of 10 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions