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JOB TITLE: EHR Analyst & Support Specialist

EMPLOYMENT TYPE: Full-time, 40 hours/week

SCHEDULED HOURS: Monday-Friday, 8am-4:30pm

PROGRAM/LOCATION: Information Technology, Windsor, CT

PC#: 024

ABOUT THE POSITION:

To provide user support; reporting and analysis relating to CHR’s Electronic Health Record (EHR)
system(s), as well as State required reporting. To be responsible for development, testing,
implementation, and management of processes relating to CHR’s EHR systems(s) and performing routine
application updates. To provide continued improvements to the established processes, providing analysis
to CHR management/leadership, as well as facilitating scheduled report processing and communicating
the results to a varied audience. To author and update training materials, to continuously improve training
delivery.
By:

Communicating across the organization with users of various technical skills levels, effectively
executing application use and training.
Having the ability to work in a fast-paced environment to build and deliver results in a timely and
accurate manner.
Supporting CHR users in utilization of all computer software functionality.
Training users on CHR’s Electronic Health Record application(s); maintaining and updating training
materials, and use of leading-edge training methodologies including written, computer-based training,
and video media.
Managing system down time, through system tools, to a bare minimum
Performing a variety of tasks related to data manipulation and verification within a software program
or a database.
Assisting in table building tasks within a software program and database.
Assisting in analyzing business requirements and coordinating with users for effective utilization of
the software programs.
Taking support calls and manage ticket requests from various users, related to accessing and
troubleshooting the software programs.

DUTIES & RESPONSIBILITIES:

Create and maintain all levels of technical and process documentation.
Analyze business requirements/functions.
Coordinate with users for effective utilization of the software programs.
Compiles and produces reports and statistical information using SQL queries and report-writing
software for verification of data.
Troubleshoot problems with SQL queries, EHR functionality, report writing tools and other
software applications.
Coordinate & communicate system modifications.
Codify requirements from users for building and maintaining data.
Assist in ensuring data integrity and meeting compliance requirements.
Maintain documentation in compliance with agency and program standards.
Participate in staff meetings, supervision, training, and other meetings as assigned.
Additional duties as required.

QUALIFICATIONS:

Education: BS preferred.
Experience: Minimum 2 years’ experience directly related to the database duties and other responsibilities specified. - Minimum 2 years’ experience working with, supporting, or administering Electronic Health Record
systems - Experience in data collection and analysis - Strong experience understanding data structures and analyzing data from a business perspective - Experience in creating technical documentation and diagrams including entity relationship diagrams - Experience training groups of individuals

Why Join CHR?

Be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

Comprehensive benefits packages include health insurance, ample paid time off (including your birthday!), employer contributions to your 403b Retirement Plan, and competitive insurance premiums with added discounts on pet, home and auto!
Tuition reimbursement and professional development programs, including exclusive tuition discounts for CHR employees at several local colleges/universities
Career development opportunities! FREE robust training curriculum, featuring our Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring offered at several programs
Wellness program: Annual wellness stipend, FREE premium subscription to the Calm app, 6 FREE confidential counseling sessions through our Employee Assistance Program
Employee appreciation and involvement, including contests, lunch & learns (meet with our CEO!), employee appreciation events, employee-led resource groups open to all, and more!

And so much more! (Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility)

COMPENSATION*:

$57,506.80 minimum- $86,023.39 maximum*

*Actual rates within this range are determined at the time of offer and are based on relevant experience, as well as adherence to our internal equity policy. (Please note, positions less than 40 hours this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.

Take the first step to a meaningful career and apply to CHR today!